FPL residential customers service
Sometimes customers need a little more time to pay their electric bills. We try to be as flexible as possible. Our online payment extension offers qualifying customers the chance to temporarily extend the due date of their bills.
Determining eligibility for a payment extension
We consider several factors before granting a payment extension. These include:
- The customer's payment history
- Length of time as an FPL customer
- Past-due amount
- Age of past-due amount
- Timeliness of prior payments
If you need a payment extension, here's how it works
We will review the status of your FPL account to determine if a temporary payment extension can be granted. If your account is eligible, we will offer you an extended date to pay your bill.
This extension does not prevent your payment from being considered late, which could lead to additional charges. Your account will incur a late payment charge of 1.5% of the total past due balance, including those balances that have been granted a payment extension. Beginning in January 2013, there will be a $5 minimum late payment charge. The charge will appear on your next billing statement.
In addition, if you are late paying your bill twice in six months, we automatically initiate a review of your account to make sure we have a sufficient deposit on hand. If there is a gap of $50 or more between the deposit on hand and two months' average billing, we might ask you to make up the difference in order to bring the deposit to the required level.
Even if a payment extension has been granted, you may receive a final notice reminding you to pay your past-due bill. Please be aware that if payment is not received by the extension date indicated, your payment extension will default and your power may be shut off. We disconnect service only as a last resort and would like to avoid having to take this step.
A payment extension does not prevent your payment from being considered late, which could lead to a deposit being billed to your account.